FAQ's - Frequesntly Asked Questions
Frequently Asked Questions
Returns and Replacements
What's your return policy?
We want you to be 100% satisfied with your dressing table/dressing tables. If for any reason you are not happy with your dressing table, you can return your dressing table/dressing tables for up to 14 days from the date you received it. You are responsible for the return of the product/s and paying the cost of the shipment. If you wish us to arrange the return, we can do this for a fee of £25.00 per dressing table. We have an express next day delivery whereby we email you a return shipping label for you to stick to the box of the dressing table.
All products/dressing tables must be in their original packaging and in a reusable condition in order for the full refund to take place.
What do I do if my dressing table is delivered damaged/defective?
We aim to ensure that your dressing table/dressing tables arrive without damage; however this is not always the case. If you receive a damaged or defective product, please contact us as soon as possible and we can arrange a replacement or a refund.
What do I do if my items are lost or have not arrived yet?
If your dressing table/dressing tables are lost, please contact us so that we can locate your item(s) or send you a replacement or issue you a refund.
What do I do if I received the wrong dressing table?
In the very unlikely case you have received the wrong dressing table/dressing tables, please contact us and we will resolve the situation.
Where is My Order?
How do I check the progress/status of my order/delivery?
To check the status of your dressing table/dressing tables, please see the tracking information on your ‘confirmation of dispatch’ email.
How do I track my package?
To track your dressing table/dressing tables please click the tracking link on your ‘confirmation of dispatch’ email.
Tracking shows "delivered" but I haven't received anything, what now?
Please contact us immediately and we will locate your dressing table/dressing tables.
What countries do you deliver dressing tables to?
We deliver to the mainland of the UK and the Republic of Ireland. For any other countries please contact us prior to making an order.
When can I expect delivery?
Once you have completed your order you can expect to receive your dressing table/dressing tables to arrive within 3 to 7 business working days.
What are my payment options?
You can pay by Paypal, Visa, Mastercard, Visa Debit or bank transfer.
What courier company/companies do you use to deliver your dressing tables?
We use a selection of courier companies; however we mainly use DPD, FedEx and UPS.
Do you offer discounts on bulk orders?
If you wish to order more than two dressing tables, please contact us prior to ordering and we will do our best to offer you a discounted price.
Do you have a showroom or shop?
We regret that we do not have any showrooms or physical stores; we are an online only retailer. We send out all of our dressing tables directly from our warehouses. In order for us to keep our dressing table selection diverse and our prices competitive, we do not have any showrooms or shops.